REFUND AND RETURN POLICY

Refund and Return Policy

Project Puppy Love believes that  puppies come first.  If you are experiencing problems with your puppy please contact us as soon as possible.   We provide a 1 year genetic health guarantee and your puppy will be vet checked before leaving our property.   In addition please know that all our puppies are vet checked each week.  They will be up to date on all vaccinations and parasite free.  

We do not hide our policy in the small print. When you buy from Project Puppy Love you become part of our customer family and you will be treated as such. We have years of experience so give us a call any time if you need advice or would like to ask a question.  

Deposits

We understand that paying a deposit is a risky business, scams abound and it is always best for us to meet in person and do the transaction face to face.  However, that is not always possible.   Our deposits are exactly what you think it is, we take the pet off the website and keep it for you.  If you change your mind we need to take new photos and get it listed again, that is why we have a deposit, to ensure that both parties are safe.  So don't ask us to return a deposit - that is not fair.  If you have concerns pleas talk to us or Google us, you will find that we have an excellent reputation.

 email at info@projectpuppylove.com or text/call 423 503 5292.